Getting Started

Hello,Running Profile (version# 2023.1.1) to prepare & efile a 2022 tax return. In form-T183 on the screen (Part-F, date appears, see screenshot), but in printout & creating a pdf the "date" box is blank (see screenshot).Kindly assist.Thanks. 

Hi,Running Profile (version# 2022.5.5), getting error msg "Autoupdate Failed to Initiate" (see screenshot).Kindly assist. 

Hello,During update & install Profile-T1-2023, got error-msg and installation was shut down. Restarted the computer and now Profile would not open (see below screenshot).Need assistance.Thanks. 

I received a notification there was an update today, so I did the update and now I'm getting error messages.The opening graphic that says please wait won't go away unless I shut Profile down through the task manager and it's attempting to save over my options admin settings.Should I revoke the license and uninstall, then reinstall?I've attached both error messages that have come up.  

HI, Can anyone help? I suddenly can not open profile app. I don't know why.I have filed taxes already since late February, and I tried to open it to day but it won't open, It will just show that it is starting to open then it will disappear after without even opening. Kindly help please

Dear PROFILE Team,After continuous and relentless efforts, including the purchase of three brand new computers and numerous system re-installations, I have finally identified the root cause. It appears that there is a conflict between the PROFILE program and the "2023-06 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5027119)". If we do not remove this update, the PROFILE software will not be able to launch.I kindly request the PROFILE Team to address this conflict promptly. If left unresolved, users will be unable to enable the automatic update feature within the Windows system.Thank you for your attention to this matter.

When Windows 11 recent update installed on my computer, then Profile does not launch.Had to uninstall the Windows 11 update and the Profile would launch. Once the computer restarts, it wants to installed the same update.Once installed, then Profile does not launch. What needs to be done to allow for the Windows 11 update and to have Profile working?

Windows 11 updated 22H2 on computer after which Profile cannot launch.

My company has brought a brand-new computer. It is windows 10 pro preinstalled. We updated to windows 11 pro 22h2 and profile cannot launch. Then, we go back to windows 10 pro, Profile was working perfectly until updating to windows 10 pro 22h2.As I am using Profile at home, it can run on Windows 11 and 10 home 22h2 of my computers.So the result is now:Profile cannot launch on windows 10&11 pro 22h2.Profile can launch on windows 10 pro before 22h2 update.It seems the problem is in the Windows PRO edition and 22h2 update.  Follow up:Today, I refund the computer with windows 11 pro and change another brand new computer which is windows 11 home. We update the System to the lastest version (22h2). The problem still exist. So:After I test with 3 brand new computer, the result is (all computer is updated to the lastest version):Profile cannot launch on windows 10&11 pro 22h2.Profile can launch on windows 10 pro before 22h2 update.Profile cannot launch on Windows 11 hom

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I have been trying to download the software for 2020 and have received the message "Autoupdate failed to initiate" can anyone help with this, I have a return to do for March 1,2021 to see about RRSP contributions. Dorothy

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I REPEAT DO NOT INSTALL 2022.3.5 I can't do tax returns anymore!!!  Profile has zoomed in to a point where I need de-magnifying glasses and a 100" screen to be able to see a simple form. 

I have one computer that freezes whenever the preparer accesses the T777 form. Uninstalled and reinstalled but still same problem. Other computers with same specs etc operate just fine. And it only appears to be the T777 form? Version 2022.3.5 

CRA has revoked my efile number since I am not a professional filer, I just use profile one pay for myself and wife. I saw how corporates can request a web access code can the same or something work for individuals? thanks. 

I have a customer who is married and lives in Canada but his child resides outside canada, My question is, how can I put the child as non-resident. 

Hi,How do I activate the disclaimer (indicating the information was prepared solely for tax purposes without audit or review from information provided by the taxpayer)  attached to T2125 in ProFile? Thanks,Fan 

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I have a client who came to Canada in 2022 with her child, but her husband is still in Ukraine. Her income in Ukraine from Jan 1 to landed date is $700, and her husband $500. From landed date to Dec 31, 2022, she earned $10000 in Canada, and her husband $900 in Ukraine. My questions are - how should I filled out line 52630, 52670,52920, 52930 based on the examples above?- if she could claim spouse amount on her return (line 30300)- for form MB479, do I need to adjust "the basic credit for spouse" from $195 (line 9) to zero since he was not in Canada?- for GST credit form, do I need to change "the credit for spouse" from $325 to zero? Thank you so much for you reply.

I can't buy one time license because it says invalid date range for year end. I noticed the year end date in the file itself is in yellow and the note says: T2 EDI Efile#001005: Corporate Internet filing for year ends past May 31, 2021 is not available in this version. If I chose year end date prior to 05/31/21, it works, anything past it doesn't. I downloaded brand new software with latest update though. Can someone help? 

When I try to start a new 22022 Ti return, I am getting the following message:Could not load type 'ProfileDRECORDY' from asssembly 'ProFile version-1.0.0.0 culture neutral public keytoken Oe64ea2d71fa8c92.

Good day. Add files to the database but an error shows like below. Could anyone help me out? Much appreciated!  

I am trying to purchase Profile to prepare non-resident tax returns for 2022.  The company is a US company and does not have a Canadian Address.  The purchase screens require a Canadian mailing address (which we do not have).  Have any users found a way around this issue?  I called support and they do not have a solution.

I renamed the GreenPoint folder recently, but Profile requested me again to re-enter the product key (3 times in the same computer) and later I used gpsetup to repair corrupted file (HxTsr.exe) then my Windows 10 got crashed and it's mother board was gone. I bought new laptop and tried to use the same license key but I got the License Error Occurred which is Total Activatable Units=3.! How to over come such problem without paying for unnecessarily additional license? I hope ProFile will remove such 3 limits restriction in case the user used same IP. addressr

It came out yesterday. Any program issue on T1 & T2 so far?