Purchase Software with a US address

Forum|Forum|3 years ago
January 9, 2023
2 replies
0 views

I am trying to purchase Profile to prepare non-resident tax returns for 2022. The company is a US company and does not have a Canadian Address. The purchase screens require a Canadian mailing address (which we do not have). Have any users found a way around this issue? I called support and they do not have a solution.

ProFile (Canada)

This topic has been closed for replies.

J

janisbossenberry

Level 7

I had the opposite issue when purchasing ProSeries here in Canada to prepare US tax returns. They (Intuit US) put a US zip code into a field on the billing screen, instead of a Canadian postal code in order to get my renewals to work each year. They had my correct Canadian postal code for mailing purposes, it was just an internal thing.

M

Mario B

Level 11

Hi Jamie,

If you are ok with that, you can use a fake canadian address and you will be able to purchase. Make sure you have the correct email address.

We are sorry for the inconvenience.

J

JamieBWAuthor

Level 2

Mario,

Thanks for your reply. Using a fake mailing address makes me uncomfortable. If a Canadian address is used, there could be GST/HST tax implications. Is Intuit really recommending customers to use incorrect customer information to purchase the product?

Jamie

M

Mario B

Level 11

Unfortunately, Profile will not support USA address, not this tax season for sure. And yes there will be tax implications, unfortunately, we can not help with this.

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