Level 3

Question

DONT INSTALL 2022.3.5

Forum|Forum|3 years ago
March 2, 2023
5 replies
4 views

I REPEAT DO NOT INSTALL 2022.3.5

I can't do tax returns anymore!!! Profile has zoomed in to a point where I need de-magnifying glasses and a 100" screen to be able to see a simple form.

ProFile (Canada)

This topic has been closed for replies.

J

JFR_CPACAAuthor

Level 3

Just to put things in perspective, this is unworkable

D

dlarryhancock1

Level 5

I have posted separately on this

Intuit has decided that users do not need to see much on their screens. They have decided that 100% "zoom" is the width of your monitor. The smallest zoom availalbe is 45%.

I have a 34" 4K monitor. I want to see multiple returns side by side and from top of form to bottom of form

Or just a couple returns, plus windows of other programs as well

Profile has made this impossible

I now have GIANT returns on my screen even at just 45%

My efficiency is extremely impaired my efficiency

Larry Hancock

J

JFR_CPACAAuthor

Level 3

Same here, Larry.

I have a 49" 2K screen and it feels like I have magnifying glasses stacked even at 45%. I have a daily turnover of 20-40 tax returns at this time of year. I really can't afford to be troubleshooting a tax software.

Profile has been great to me for close to 15 years now, but it's been 2 years that their release have been rushed and botched up.

This might be my last year with them if this doesn't get resolved seamlessly by their support team.

H

Hartrell

Level 3

I am having the same issue, Profile developers needs to realized this is tax season we should not try things like this out. The developers needs to reverse this issue and fix yesterday.

The developers are not think to do this during the busiest time of the year.

H

Hartrell

Level 3

Have you figure away to revert back? please let me know.

J

JFR_CPACAAuthor

Level 3

Nope, no fix, no possibility to revert back.

L

Louis Kam

Level 5

You've to uninstall the current version & install your desired one, if you've it saved with the version #.

R

rdenis

Level 4

I was losing my frickin mind this morning after I updated and my 50" monitor is killing me with this min size at 45%. What the hell is Intuit thinking? This is completely unworkable!!!! Total bullsh*t.

H

Hartrell

Level 3

Intuit will need to compensate their customers or do a refund. I am look into other tax software which does not have that dumb issue intuit did with profile. They have a lot of nerve to charge customers over 2,500 for a single licenses and they do this during the busiest time of the year. They have slow down my work process, for some that has 3,000 T1 and 40 T2 for the nest 2 months, who's going to observe the extra cost.

R

rdenis

Level 4

Exactly my thoughts! This is insanity. Intuit needs to give us the ability to roll back to the previous version if they can't resolve this quickly. Completely unacceptable.

G

greyfeather

Level 3

We mostly use ultrawide monitors in our office. I enjoyed the ability to work on the tax returns for a family of 4-5 without having to minimize screens. This update has seriously reduced my efficiency. While I'm not in a position to decide which software we use here in our office... I have still made the suggestion that we should start looking at alternative software for next tax season if this isn't addressed as soon as possible.

I think this is ridiculous to put such an arbitrary minimum limit on the zoom feature. We should be able to select our zoom on a scale from 10% to 200% -- similar to how Microsoft Word does it.

J

JFR_CPACAAuthor

Level 3

Anyone has ever tried CCH iFirm as a replacement for Profile?

R

rdenis

Level 4

TaxPrep from CCH was my suite of choice prior to switching to Profile - I will also be looking into iFirm as an alternative since it also utilizes TaxPrep.

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