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Level 2
November 6, 2022
Question

Windows 11 recent update

  • November 6, 2022
  • 1 reply
  • 0 views

When Windows 11 recent update installed on my computer, then Profile does not launch.

Had to uninstall the Windows 11 update and the Profile would launch. Once the computer restarts, it wants to installed the same update.

Once installed, then Profile does not launch. What needs to be done to allow for the Windows 11 update and to have Profile working?

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1 reply

Level 2
November 7, 2022

I worked with Profile support and ended up with the following:

Windows 11 recent update KB5018341 which automatically updates if your Windows update is on, is the update that is the problem.

To get Profile to work, uninstall Windows 11 KB5018341 update; then disable Windows Auto Updates in your Windows 'services.msc' folder. Profile will run after the uninstall.

Hopefully Profile will provide a solution that will allow for the normal Windows 11 updates to be installed as well as have Profile run at the same time. We shouldn't have to disable Windows updates.

Level 11
November 7, 2022

Thanks @Nimble1001 , we are looking into it

Level 3
June 28, 2023

Has this been fixed? If so, please advise steps to launch Profile in Windows 11.

Thanks