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J
Jambb
Level 1
April 9, 2023
Question

Profile is not opening

  • April 9, 2023
  • 2 replies
  • 0 views

HI, 

Can anyone help?

 

I suddenly can not open profile app. I don't know why.

I have filed taxes already since late February, and I tried to open it to day but it won't open, It will just show that it is starting to open then it will disappear after without even opening.

 

Kindly help please

This topic has been closed for replies.

2 replies

M
Mario B
Level 11
June 6, 2023

Hello, sorry , I missed your post. It could be that the antivirus has removed Profile. Try to download the software  from the website, and run gpsetup.exe once downloaded

C
CT-Acctg
Level 2
July 13, 2023

I'm having the exact same issue. I do not see it resolved here. We're you able to resolve it?

M
Mario B
Level 11
July 24, 2023

if all you see is the splash screen, which operating system are you on and was there a windows pdate just before?

C
CT-Acctg
Level 2
July 25, 2023

I disabled Windows Defender SmartScreen and that solved it

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