Other Products

When I try to import new employees the Wage/Withholding items are all blank. How can I fix this? 

It's showing zeros on the MTD earnings and taxes

WTH - I filed most of my W-2 yesterday with no issues. Was waiting for some address correction on a few clients. Today after another stupid update. I go to create the transmission file and it shuts down the whole program. It was working fine for me on 1.21.2026. 

No text available

Based on our past experience, we do not have high expectations that posting this will lead to meaningful improvements. However, since this appears to be the only available channel, we are leaving this feedback.The issues we are experiencing are the same ones that many other users have already reported.Since the 2025–2026 update, the software has shown serious performance and stability problems:Excessive loading time when accessing individual company filesExtremely long delays every time the date range is changed in Transaction Data EntryFrequent freezes, lag, and malfunctions that cause the program to become unresponsive for extended periodsThese are not minor inconveniences. They are severely disrupting daily operations and have reduced work efficiency by more than half.What is especially frustrating is the recurring pattern where updates break features that previously worked perfectly fine. For example, reports are now displayed incorrectly unless the Fit to Screen option is turned o

How many of us feel like we have been lied to and stolen from.  I was told last week there would be an update on 01/08 to fix the issues.  I was told today that there would be not update and that maybe there would be an update next week.  Please explain to me how am I supposed to be able to process correct information?  How many of us are starting to get quotes from other software companies?  I have two phone calls scheduled tomorrow.As for the update last week to fix the payroll issues, it did not work.  I have been trying to input a client's after-the-fact payroll since 7:45 am.  The system is so slow, I am 4 hours in and only half way through.  Nearly twenty years of being with EasyAcct and I now feel like I need to hire a divorce attorney.

Again, update with caution.

W-2  has zeros in boxes not being used.  I can't print all employees W-2 together only 1 at a time.My payroll earnings report is not printing my employees informations by employee ID 

I believe I saw this issue mentioned before, but I didn’t see a resolution. I’m trying to print the employee copies of the W‑2s, and even after multiple updates, it still isn’t printing the zeros after the cents. Has anyone found a workaround for this? I’d really appreciate any guidance from anyone who’s dealt with this issue.  Thank you!

Have any of the updates fixed the slow processing speeds?  I refuse to update any further than what I have done until I start seeing people say that some of the problems have been fixed.  For those that are interested, Sage was decently affordable.  I have talked with them a couple of times.  I was hoping to see a solution before I made a decision to change.

So, is there going to be a fix for the INFO RETURN SYS, or no?  I am unable to create a transmission file without getting diagnostics errors saying "State info not present for C/F".  I guessing this has to do with the Combined Federal/State program??  All transmitter settings are filled in the same as last year.  WHAT ELSE AM I SUPPOSED TO ENTER??? WHAT STATE INFO IS NOT PRESENT???  Neither the 1099s NOR the W2s will create a transmission file without these errors and then the whole program crashes and shuts off when attempting to enter the Transmit Electronic Files module.  IT IS NOW JAN 22nd and I can't seem to get any kind of answer on these issues!!!!!!!  

Has anyone tried to file the 940 WITH OUT adding the bank information, and gotten a confirmation. updated this morning  the 2.7 update.I have already tried filing twice and don't feel like wasting anymore time if its only going to fail AGAIN. 

Has anyone received email confirmations for the e file 941's. All mine are showing pending. With all the issues with the updates makes me nervous.

There is a new requirement when filing W-2s in 2025. How do we get the W-2s from EasyACCT/Info Return System to show the contact email address? 

All the 940 e-filings were rejected. When I go to the e-file audit trail, it states that nothing needs to be changed except form needs to be refiled when e-filing is open. But form 940 e-filing is currently open. Has anyone else received these messages? It also states that banking information is missing but all the returns have a $0.00 balance due. I can't even find where to enter banking information for form 940. Any help would be greatly appreciated. 

Is anyone else able to print the GL distribution report from AP

When I try to delete a voided payroll check it shuts me out of the program.  None of the new updates have fixed this problem for me.  Any help would be greatly appreciated!

With the 2025.2.?? updates, have the tax brackets for the 2026 year been updated?  If so, what version did they update in?  I'm still on the 2025.2.01 version and holding off on updating till the bugs are fixed....which I'm hoping will be in Thursdays (01/15/26) update (2025.2.04) that is supposedly coming out.Good luck everyone, hopefully we get through this month on the positive side!

I just did the 2025.2.06 update in EasyAcct and all the 940's are still being rejected!!!

I just refiled all my 940s and they were rejected again due to the banking information. At this point I don’t know where the fault lies, but Intuit is not providing any real answers. The last update from the admin said the 940 issues were resolved, yet the rejections continue. Intuit is failing all of us who are trying to stay compliant and meet our deadlines.Found this information online:🧩 What’s actually happeningBased on the patterns other payroll pros are reporting:• The IRS is rejecting the bank account verification fields that Intuit transmits with the 940, even when the data is correct.• The issue is not with your EIN, bank account, or routing number — it’s the schema Intuit is sending.• Intuit has repeatedly posted “fixed” notices, but the rejections continue for many users.

I tried restoring from previous back up.  Now, no employees are listed, no sales are listed.  Now, no chart of accounts.  I did the restore, I did the repair.  I'm screwed.  Thanks for trashing my business.

So, We have to remove the +4 zip codes in the Company files for the system to file 1099's without errors!We use the "Intuit Information Return System".This is becoming hilarious.

I'm still getting the underlying error on rollback, now some of my clients are saying unable to access the data files & others just won't respond period. WTF INTUIT? Does anyone have any answers or workarounds to get around this crap? I HAVE to get payroll's done today & I cannot get into the data files to even begin to process it & all INTUIT can say is restore back to the 24 version & lose all of the payroll's since then...BULL***t! Anyone with any helpful info please email me ASAP so I can get these payroll's ran. I have ACH's that have to go out before 4 PM central time....HELP PLEASE!

We updated to the 2025-2026 version of EasyACCT software, and we have encountered numerous problems since then.The following problems have occurred in many companies:1.  Some of the employees’ payroll records have gone missing, so the total sum is being reported as less than it actually is.2.  In some cases, some employees completely disappeared, and their wage records also vanished.3.  In some cases, some employees disappeared, and the information of employees who terminated a few years ago were being overwritten with the information of the disappeared employees.4. In some cases, some of the employees’ payroll records have gone missing, but if we go and find each transaction one by one, only that specific transaction is revived.I’ve tried using a new computer to solve these problems, and I even updated to the latest version yesterday, but none of the problems have been resolved.

When will we be able to efile the 940 report?