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sarahrileyLevel 1

Peter - Awesome Job Sir!!!New

Our firm contacted the help desk today and had the pleasure of being helped by PETER.  Peter you went above and beyond being helpful, you were EXEMPLARY!!  PETER provided personal and friendly assistance to several employees in our office and most importantly completely resolved our issue!  5000 GOLD STARS FOR YOU SIR!

0
8 months ago
cneumanLevel 1

Error Warning for new question on 1040New

Can you add error warnings when a taxpayer has a dependent regarding questions 5 (a)&(b) on page 1 of the 1040?

0
8 months ago
StarlaIntuit Community Champion

Add a suggestion / diagnostic for no tax on tips being disallowed because it is a MFS return.New

The OBBB provisions are still new to all of us. It would have been helpful tonight to have a diagnostic in the suggestions section informing that the Tax on Tips deduction was disallowed because it was a MFS return. Because this was the first time I had tried to enter tips for a schedule C business owner, I spent a lot of time trying to figure out where to input when the real issue preventing Sch 1-A from populating was that it was a MFS return.Granted, I should have known this, but having a diagnostic in the suggestions section would have saved me time and saved the time of your help rep who had to also review to try to figure out why the form wouldn't populate.

0
8 months ago
specialladyLevel 1

Lacerte software ProblemNew

Tax Year 2024 Student Loan Interest entered in federal return transferred to Vermont state tax return Schedule IN-112, Part 1, Subtractions from Federal Adjusted Gross Income line 15a.  Tax Year 2025 the Student Loan Interest is suppose to transfer to IN-112, Part 1, Subtractions from Federal Adjusted Gross Income line16a.  It did not transfer to this form.  I had to manipulate the system in order to get the amount in the return correctly.

0
8 months ago
enemsadzeLevel 3

NYC forms are still not ready and it is middle of the tax season! NYC professionals what about changing software for the next year?New

NYC forms are not ready! my firm is down to 50 percent returns compared to last year, even through last year was also delayed for a week.I called and representative had no clue what was going on, was not even capable of transferring me to a manager or someone who would have any idea what is happening. So yes, Proseries Professional is not very professional.

1
8 months ago
jkwantaxLevel 1

Form 1042/1042-S support in the 1120 moduleNew

Form 1042/1042-S support in the 1120 module "the system allows input but fails to print," which highlights the specific user experience issue you encountered.Please allow this to print in the future.Best, 

0
8 months ago
amandacushmanLevel 1

K-40H is calculating rollovers as taxable incomeNew

I have an elderly client on hospice.  He rolled over funds in 2025, but had very little taxable income.  The K-40H is pulling in all of his rollovers as if they were income received, and when I spoke to customer service they said that was correct by Kansas standards.  I understand the homestead refund included taxable and nontaxable income in the total income calculation, but how could they be pulling in rollovers to that income amount?

0
8 months ago
JoeTaxTNLevel 3

Lacerte creates files with same name in SmartVaultNew

For example - multiple Efile ACK letters, extensions, estimates, etc.  Have the same name - ie - e-file Acceptance Letter.  Print only once OK, but second letter overwrites first letter.Either give different letters or add multiples (1), (2), to the file name.If this isn't Lacerte - make SmartVault do it. 

1
8 months ago
DetourLevel 1

Print Various in K-1 Profit/Loss/Ownership %sNew

It would be helpful if we could print various on the K-1 Profit/Loss/Ownership %s for complex returns.

0
8 months ago
cpa9Level 2

Hawaii form PTENew

Why isn't the Hawaii PTE form available in Lacerte?  It has been final on the State Tax Website for several weeks now.

2
8 months ago
RoseZeeLevel 1

Intuit Link- Solving duplicate client accountsNew

I use Intuit Link and ProSeries. I need to be able to merge duplicate client accounts in Link.The best way to securely get a new client's SSN and other info is through Link, so the easiest thing to do is create them in Link, invite them, collect a W2, then create their account in Proseries with accurate, complete information. But when done in that order, the client will never have the great checklist FROM Proseries. Inviting the client from Proseries only creates a duplicate account. A potential workaround would be adding an *optional* SSN field on the Link edit client screen. If we could do that, then information sent from Proseries would match with the existing Link client. Link requires a unique SSN. This wouldn't help us fix the duplicates we already have, but would help immensely going forward.Thanks for reading this far! I'm sure I'm not the only one dealing with this. 

0
8 months ago
misakopLevel 3

2025 Lacerte Hawaii N-11 Page4 print errorNew

Lacerte 2025 Hawaii N-11 page 4  paid preparer telephone number field does not clear X mark when it prints the phone number.  On screen and in print.  Please clear the X mark.

0
8 months ago
VanInAZLevel 1

FBAR efilingNew

To Lacerte,I got an efiling error, "Error 54: Tax Year 2025 Transmissions are not available."I talked with Lacerte and was given a link to check when forms are available.https://form-status.app.intuit.com/tax-forms-availability/formsavailability?useWebShell=trueThis link doesn't help me check on Form 114. Please add category FBAR or equivalent to check forms list so that some of us can see when this form will be available for efilingThanks

0
8 months ago
nferrariLevel 1

Negative amounts on the retained earnings field on a Louisiana S corporation returnsNew

If line 26 of Balance Sheet on page 14 of the Louisiana S Corporation return has a negative amount, Pro Series throws up an error message. On a small corporation you could go to the federal form and elect to not present a balance sheet which will carryover to the Louisiana corporate form and eliminate the red flag. Then, you can submit the returns. But, if your corporation is too large and a balance sheet must be presented, then the only way to submit the return is to not engage the error check feature when conversion occurs. Alternatively, ProSeries could just have one of its programmers fix this error and save everyone a lot of worry. After all, we do pay a lot of money for this program. 

0
8 months ago
mcallowayLevel 1

Form 8825 Schedule A - Properties Column HeadingsNew

Form 8825 includes column headings for each rental activity reported on Form 8825 (A, B, C, D, etc.). The current release of Form 8825 Schedule A in Lacerte leaves these property column headings blank, and there is no way to manually enter which rental activity the other deductions relate to in the property column headings of Schedule A. This is less of an issue when there is only one rental activity, but it becomes problematic when there are multiple rental activities as this would require the use of more than one column on both the Form 8825 and the corresponding Schedule A.  There should be a way to identify which rental activity the other deductions on Schedule A are for in the property column headings. Is there a way for Lacerte to either: 1. automatically populate the property headings on Schedule A based on the corresponding property headings on the Form 8825 or 2. allow the user to manually input the property headings on the Schedule A?

0
8 months ago
BETTILevel 3

WE should have been told there was a problem with filing an electronic return with Form 5695New

Electronic return submitted to IRS has not come back over a week.  No rejection.  Sitting at IRS until the form 5695 form gets corrected APRIL 4

0
8 months ago
jenniferwolfLevel 1

In ProSeries 2025 I have a Single Member LLC Filing a 1120S that needs to file a TX LLC but it is not available. We need this available as soon as possible.New

In ProSeries 2025 I have a Single Member LLC Filing a 1120S that needs to file a TX LLC but it is not available. We need this available as soon as possible.

1
8 months ago
rsmith8Level 1

|Add Form 5227 to your product "Charitable Remainder Trust"New

Please add Form 5227, Charitable Remainder Trusts" to the menu 

3
IRonMaN
8 months ago
Jeremiah GrammLevel 2

Carryforward Notes Between Tax YearsNew

It would be extremely helpful if client notes carried over to the next tax year. Drake Tax had this and it prevented missed details and reminded the preparer of important information. Adding note rollover in ProConnect would boost efficiency and keep important info in front of preparers year after year.

5
8 months ago
blehman2001Level 1

Easily Copy to or check a box if the shareholder is also an officer in 1120SNew

If the shareholder and officer of an S corporation are the same person, why do I have to type all of the information twice? Make a check box or drop-down menu or allow some way to copy and paste the data in the officers' menu. Less needless data entry when you already have the data! This applies to the signing officer and business rep as well, especially for copying the info to the state forms. 

1
8 months ago
ocaenl1Level 1

unmaskig bank information in print preview hen tax is dueNew

should show bank info in tax return when viewing return.  also allow1040  v   to show and print                    v

0
8 months ago
KenB1Level 1

Unwanted MFA promptsNew

I have MFA turned off in my account.  Nevertheless, I occasionally still get the prompts.  This is causing a huge problem in my office.  My data entry assistant has her own stand-alone computer (not networked).  If she gets an MFA prompt and she clicks to get the code the text comes to my phone, not hers.  There is no way currently to get it to her phone.  This is not a problem if I am in the office.  However, If I am not available and she can't contact me she cannot work.  This is a big problem, as you might imagine.  I should not be getting these prompts to begin with, but if I am stuck with them please program the prompt to allow either my email (which she is able to access) or a second phone number so that the text will come to her phone and not mine.  This phone number would be included in my Lacerte account so you would know it is valid.  Right now this system sucks. I am certainly not the only sole practitioner who uses an assistant for data entry.  I pay enough for this software, it should make my life easier, not more difficult.

0
8 months ago
hamiltonscLevel 2

When entering W2's, 1099s, etc please put the client info at the top of each page.New

When entering a W2, 1099-R, 1099-INT, 1099-DIV, etc. on the input/detail screen the taxpayer/spouse's info is all the way at the bottom. Please please move the client info to be the first thing when opening the "details" from the quick entry. It should be the client info, then the company/employer's info that is seen first at the top, then the rest of the data entry stuff after that.

1
8 months ago
lscpaLevel 2

wrong address to send 1040-esNew

The address for mailing the form 1040-ES for Oklahoma Residents is incorrect in the program.  I realized the IRS just issued these forms, but wanted to alert you to the issue.  Since many of us give the slipsheets to our clients to mail their estimated tax payments, it is important that we give them the correct address.

0
8 months ago
LaceeprimeLevel 2

Batch Assign tax returnsNew

I would like a way to Batch Assign tax returns. Going to each one to Assign takes way to long! 

0
8 months ago
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