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V
vanessamoss
Level 2
April 4, 2024
Question

Letter coding incorrect

  • April 4, 2024
  • 1 reply
  • 0 views

Since the update, the joint and individual letter are not showing the Ontario Trillium Benefit even though the client T1 Summary shows an amount being paid.  Help!

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    1 reply

    O
    oliveoyl
    Level 2
    April 10, 2024

    Yes, I and having same problems. Please correct the letter coding, Profile!

    M
    MikeACGA
    Level 4
    April 17, 2024

    I think the ONTrilliumBenefit in the letter needs to equal {GST[387]} in the GST form, but that's not happening. I'm not sure the fix that can be done by end user. The work around is top personalize the letter and add the paragraph for the Trillium Benefit. Maybe this was done so as to have fewer ppl using the letter form and it could then be discontinued.

    M
    Mario B
    Level 11
    April 17, 2024

    You need to use the default template. If you have a custome template, you need to update it to match the default template.

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