Getting this error message when connecting to Adobesign "Unable to authorize access because the client configuration is invalid: invalid_request"

Forum|Forum|17 days ago
September 24, 2026
7 replies
59 views

Kathi_at_Intuit

Moderator

Hi @U-Save Tax Service welcome to the Community and thanks for posting about the Adobesign error. We see that this is a known issue and is currently being investigated. You will receive email updates about this issue.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

U

U-Save Tax ServiceAuthor

Level 2

My concern is how long it’s taking Intuit to resolve this issue, as it’s causing extra work and lost productivity.

Is Intuit going to compensate for the lost time and productivity?

Kathi_at_Intuit

Moderator

Hi @U-Save Tax Service We understand the concern, especially when it is taking longer than expected.

Our team is actively working toward a resolution. We'd recommend contacting ProFile Support directly to discuss the impact this issue has had on your business. They’ll be able to review your situation and provide further assistance.

We appreciate your patience while our team continues working on this, and you’ll receive email updates as they become available.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

U

U-Save Tax ServiceAuthor

Level 2

Profile support is giving the same answer as above, no reason to waste time to reach out to Support and that’s why I mentioned here, hoping to get some better response, but 🙄

A

a2z Financial Solution

New Member

Unable to authorize access because the client configuration is invalid: invalid_request

A

a2z Financial Solution

New Member

Profile support is waste of time we have been providing feed back since 3 years but no change but for sure you will get calls for renewal what a bad business ethics

now I have this error -Unable to authorize access because the client configuration is invalid: invalid_request

U

U-Save Tax ServiceAuthor

Level 2

Received email this morning from Profile - see below

Status Update - Investigation Closed

Thank you for requesting updates on Profile 2025 - ""Unable to authorize access because the client configuration is invalid" when trying to connect to Adobe Sign. Our engineers have determined this is working as designed. We appreciate your understanding and encourage you to share your concerns or ideas via the in-product Feedback tool.

To access the Feedback tool, click on the Gear Icon in the upper right hand corner of the Dashboard screen and click on Feedback.

There will be no further updates on this investigation.

Without any explanation for the issue or possible solution, simply closed the investigation - seems possibly trying to force all users to switch to Intuit esign, instead of alternates like Adobe etc.

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