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Level 2
February 10, 2025
Question

Exporting files from client explorer

  • February 10, 2025
  • 1 reply
  • 3 views

Within client explorer when I select an individual file, or a group of files one at a time, I am able to use the export function. However, when I "Select All", the export function isn't enabled.  This isn't helpful when we have over 1000 files we want to export so we don't want to select them on an individual basis.  I have followed any tutorial that I can find, and I get the same result.

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1 reply

Level 11
February 11, 2025

You can only export files from the same tax year and same module. BY example, if you select a T1 2024 and a t1 2025, it will not work 

Jack2249Author
Level 2
February 11, 2025

Thanks, Mario, but I am aware of this and I am only selecting files for 1 period.  T1 - 2023

Level 11
February 11, 2025

May be one  or some of the files are not valid somehow, you could try to clear the database and reindex this specific tax year?