Profile V2023.3.0 Print Errors

Forum|Forum|2 years ago
February 15, 2024
2 replies
0 views

The draft has dropped, but now I'm getting printing errors when I try to create the PDF archived copy for my records. Brand new update & still not working 😞

ProFile (Canada)

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Best answer by Mario B

Its an installation issue. try to run proreg first

https://profile.intuit.ca/support/en-ca/help-article/other-articles/run-proreg-repair-profile-modules/L2bdL7jqY_CA_en_CA?uid=lsorndy8

If it does not work, try a clean uninstall

https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profile/L85naEgXI_CA_en_CA?uid=lsorovma

B

bc_tax_ladyAuthor

Level 2

In messing around, I have found that if I open the document & view it, it will print, but if I don't view the document it won't print it. Not good guys, I don't look at the slips page, nor the comp for every client, but I sure would like to archive it... can we fix this please?

B

bc_tax_ladyAuthor

Level 2

100% that is the issue - if we don't look at a page, it won't print it. I just tested it & opened every page with the error, and then it worked, ALTHOUGH the pop-up that it's all printed could be removed if there are no errors...another click is a waste of time, in my opinion.

M

Mario B

Level 11

We ar enot able to reproduce this issue here, can you try archiving your setitngs as per this article? https://help-content-sso.app.intuit.com/content/pcg/en-CA/L7fG6VObf_CA_en_CA

You can restore them after if it does not fix the issue

J

Jajji

Level 3

Hello

The version for me is still 2023.2.7 and when checking for updates is is saying you are on the latest version

It is still showing Draft and the T183 showing Year 2022 !!

Hope the updates will fix the issue

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