Level 4

Question

Anyone else having efile issues today?

Forum|Forum|5 years ago
April 30, 2021
12 replies
2 views

Anyone else having efile issues today? Every third or fourth file I try to send gives me back an error message "unable to get a response from the Government Agency" I have to close and try again. Sometimes more than once. My call to the help desk was less than helpful. Was told that the system must be busy. This has gotta be the worst tax season ever.

ProFile (Canada)

This topic has been closed for replies.

A

Anonymous

Yeah online Profile Users though

L

Louis Kam

Level 5

Same here in metro Vancouver area so far.

G

groobi

Level 4

same here

A

Anonymous

Same here in Saskatoon. Can't file ANYTHING

F

forjack

Level 2

I can't efile. I'm getting this message:

EFILE Service responded with External Server Errors. Please try again later
CRA T1 EFILE service failed at returnCode=500
The EFILE transmission resulted in Server Error with Transaction ID :

F

forjack

Level 2

I just called the E-File Help desk and was told that the system was overloaded. I was also told that in spite of this (and the problems yesterday), no extension has been implemented.

S

sandra10

Level 2

Why isn't Profile posting an announcement to let us know what is going on?!!!

A

Anonymous

Good question - they should be posting to let us know what they are doing an an approx time of the fix to happen.

A

Anonymous

Yes been happening to me since 2pm PST. I get the odd one through and then right back to can't connect to CRA. Efile help desk said they are working with Profile on this but its getting a bit late in the day!

S

sandra10

Level 2

it's only Profile - all other software is efiling fine - according to CRA

P

Pro4

Level 8

Hi, thank you for using Intuit ProFile Community

Due to increased filing volumes today, users may experience the error message: “Unable to get response from government agency. Please try again later.” We are sorry for the inconvenience and ask that you please reattempt to file later.

Hope this helps

A

Anonymous

What happens if the efile continues to give the message? Will profile be reimbursing all the late filing penalties?

A

Anonymous

Profile is the only software having this issue and what's their response, some BS about high volume and Tech support all leaves for the day and leaves their Customers twiddling our thumbs for the rest of the night rather than trying to correct the issue,

same old support I've learned to expect from Intuit, Useless as usual

Turn it off than on again and if that don't work oh well not their problem,

than add in the no extension, the CRA going to make a Killing on late filing Penalties because of this

A

Anonymous

They said its not their issue and all my clients will be considered to have filed late. They said its a common profile problem So now what ??? I have not been able to file a singe return today.

A

Anonymous

efile help desk says its our problem , too bad for using Profile. I can believe profile went home WTF. OMG I have so many to file and the penalties are huge. Its only Profile that is having this issue they don't care obviously They all went home. Its because we are Canadian They only care about the USA users. That's the sad truth