Level 5

Question

Some forms won't print

Forum|Forum|2 years ago
September 13, 2023
5 replies
4 views

T2 module - 2021 to 2023

Yes, I have installed all updates

Working on December 31, 2020 and 2021 returns for client

When I print the 2020 return, I get a message saying some forms will not print. Please print them manually.

It is EVERY page of the return that does not print

Same thing with the 2021 return

This is the first time I have ever encountered this problem

As I was typing this message, I paused and opened the return of a client whose return I have printed in the past. This time, same message

Any suggestions?

Thank you,

Larry Hancock

ProFile (Canada)

This topic has been closed for replies.

R

RADROB

Level 3

Having the exact same issue, no printing of any kind (including PDF's) from T2 after installing latest update 2023.0.0

S

Sierra Accounting

Level 2

I'm having the same issue too, I cannot print any PDFs at all from the program. Obviously this isn't sustainable when you have clients you need to send documents to

R

RADROB

Level 3

Got through to Profile Support, they are aware of the issue, said a server was down and printing should be available tomorrow. Not sure how that relates to printing but I guess we will see.

S

Sierra Accounting

Level 2

Thank you for this!

I was seriously ready to switch to Taxprep

P

Pro4

Level 8

Hi,

I apologize for the printing issues in 2023.0.0 for T2, CO-17 and TP1. The issue is under high level investigation at this time. If you have not updated to 2023.0.0 please wait until the issue is resolved

S

Stephen R

Level 2

This is happening for all versions of Profile in our office, 2022 and 2023

C

CinephileAccounting

Level 2

I am also having the same issue. It's becoming frustrating with profile not adapting to updates or having issues just simply saving PDF forms.

M

Mario B

Level 11

this issue has been resolved yesterday. We apologize for the inconvenience.

S

Sierra Accounting

Level 2

Sept 18, 2023 - This issue is happening again. Can someone please look into it?

S

SummitCPA

Level 2

I am finding the same.. issue not yet resolved. This issue was fixed briefly last week and then after about 5 hours of working, then stopped working again. I have tested on Friday and today just now at 2pm MST and still cannot print to PDF for 2022 T2.

I have tried updating Profile to the new version and that also does not work. Profile staff - any suggestions would be helpful. Thank you!

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