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Level 3
October 20, 2026
Question

Why can't I drill down or enter or do anything?

I was working on a client’s 990 and wanted to change information on a disclosure.  When I tried to do that, all I got was a beep.  Then I tried to go to another field.  That also generative a beep.

I have started the program and tried again with the same results.  I can’t do anything in that client’s file.

Other clients were fine. 

This is in the exempt org module.

Shoot, now I just tried to get acknowledgements, and I get a beep.  Another window pops up, but only on my task bar.  It’s mostly too small to read, but it says something about e-file transmission summary.

Huge deadline coming up.  Assistance would be appreciated.

2 replies

NatalieAuthor
Level 3
October 21, 2026

Thank you!  That worked.  Coincidentally I’ve had the windows off screen problem for a while, but I could see enough to do what I had to do.  Now that’s fixed.  Yay!