If Lacerte is opening off screen:
- Press Alt+Space.
- Press the M key for Move.
- Use the arrow keys to move the window until it can be seen.
- If the monitor setup has changed, moving the window to the left or right will usually cause the window to show up on the screen.
- Position the window in the desired location.
- When the program is closed, its current position will be saved and the program will re-open in its current location.
If a pop-up window is opening offscreen: some pop-up windows, like the Federal explanation of changes on Screen 59, Amended Return, won't move using the Alt +Space method. Follow these steps to reposition these windows:
- Press and hold the Windows key and Shift.
- While holding Windows and Shift, press each arrow key, one at a time, to see if the window appears.
- Once the window appears, release the keys and position the window in the desired location.
- When Lacerte is closed, its current position will be saved and the program will re-open it in its current location.
If the window cannot be repositioned with the steps above:
- Close the program.
- May have to use Task Manager (Ctrl+Shift+ Esc) and end the task under the Applications tab.
- Press the Windows + R keys to open the Run command.
- Type %appdata% in the Search (Run) field.
- Press Enter, then open the Lacerte folder on the new window that pops up.
- For 2008 and prior, open the C:Windows folder.
- Rename the configuration (ini) file for that year (e.g., W16tax.ini for 2016 Lacerte).
- Re-open the program and attempt to open the same Ctrl+E screen.
If the problem persists:
- Close Lacerte.
- Right-select the 20YY Lacerte Tax icon and select Properties.
- On the shortcut tab, toggle the line Run: to Maximized.
- Select OK.
Press the ESC key if the CTRL+E screen doesn't appear initially and then scroll down the input screen and try again.