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Lacerte program or a Lacerte pop-up window opens off screen
by Intuit• Updated 3 weeks ago
Follow the steps provided in this article if:
- Lacerte (or a Lacerte window) opens minimized and won't restore to full screen, or
- Selecting a Ctrl+E field locks up Lacerte and generates a Windows dinging sound.
This can occur if the Ctrl+E windows open in a different position than they were closed, or if they open off the screen. Windows can open behind the main Lacerte window, making it impossible to select anything. This may also occur with other windows that open in the Lacerte program (for example, the Like Kind Exchange Wizard).
Once the customer uses the arrows, the directional inputs will be attached attached to their mouse. From there, if desired, they can position the window with the mouse instead of the keyboard arrow keys.
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