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DBScott
Level 2
January 8, 2026
Question

New user is not getting invite email

New user is not getting invite email with numerous attempts being made. Users email is working flawlessly, accepts email from everyone including Intuit.

3 replies

sjrcpa
sjrcpa
Level 15
January 8, 2026

I assume this is a Link issue?

Has client checked their Spam/Junk folder?

The more I know the more I don’t know.
DBScottAuthor
Level 2
January 8, 2026

Yes, we have checked all folders.

Kathi_at_Intuit
Kathi_at_IntuitCommunity Manager
Moderator
January 15, 2026

Hi @DBScott Welcome to the Community and thanks for posting. Here is a support articler that may help with this:

 

Common Errors using Intuit Link in Lacerte

 

If you need further assistance with this we recommend reaching out to Lacerte Support. 

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