Skip to main content
Level 3
January 14, 2025
Question

Anyone else getting Error occured due a ProTaxDatabase version mismatch? Client list not showing.

  • January 14, 2025
  • 1 reply
  • 16 views

In Lacerte 2024 had the program open and went back to it after a while and there was a popup asking me if I would recommend Lacerte Hosting which I do not have (not sure if this is related.)  When I closed that I noticed there were no clients showing and a popup error message you see above. I cannot access any clients in any module although looking in the folders they are all there. I checked all data paths and are correct. I uninstalled and reinstalled 2024 including using the Lacerte Tool Hub and did not work. The only thing that worked temporarily was restoring a client backup I had from a few days ago (restored entire Idata, Pdata etc folders.) Then hours later the above message again.  Anyone else having this issue? Anyone know how to resolve?

    This topic has been closed for replies.

    1 reply

    George4Tacks
    Level 15
    January 14, 2025

    Generally a full shut down of the computer is needed. Things get cleaned up when you restart. 

    You used Tool Hub, but did you use the FORCE option? https://accountants.intuit.com/support/en-us/help-article/install-products/perform-force-install-lacerte/L9H7lFi8L_US_en_US?uid=m5wjvvdv$srcG4T

    This should get things lined up better. Best of Luck.

    Answers are easy. Questions are hard!
    DACPAAuthor
    Level 3
    January 14, 2025

    Thanks George, yes I did try that to no avail.

    Level 2
    January 14, 2025

    I had to use the 2024 Lacerte Websetup to fix this issue.  Type that in to your search bar on windows start up bar.  It fixed the issue for me.