Level 4

Question

T4 filing

Forum|Forum|4 months ago
February 17, 2026
2 replies
0 views

Anybody having problems getting T4's to send since the CRA weekend update on Feb 14? I had been sending them with no issues for the last two weeks, using the Internet File portal. Now today, I am getting an error at the T619 verification page. "We cannot process your request at this time. We regret the inconvenience. Please try again later". It does not specify what the error is. Nothing has changed on our end, and I have tried multiple browsers. I called CRA, and they were less then helpful. They told me to delete things that it turns out I actually need.

ProFile (Canada)

Level 3

Having the same problem but with T5's.

shelby113Author

Level 4

actually, its now T5's that are the issue. Please let me know if you find a solution.

Level 3

Profile is aware and did give a solution. It requires changing the XML file. We tried it and it does work.

Here is what Profile said:

eRA Slip XML Error
Issue
CRA Slip XML Error
Modules Impacted
FX

Workaround
Critical CRA XML fix: Please open your XML files and remove all
empty < BUS_NM> and < RCPNT_NM> tags to avoid rejection
errors.

Note: There are no spaces between < and B or < R in ProFile
Resolution

We are actively working to resolve it.

This does require some knowledge of editing a XML file, let me know if you need help.

Rob

A

Anonymous

I am getting this too with T4/T5s. Started yesterday and was fine before the weekend update on Feb 13th. I am still getting the same error today.