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A
Anonymous
February 16, 2022
Question

ProFile Unresponsive when Submitting EFile

  • February 16, 2022
  • 1 reply
  • 0 views

Hi,

 

On a brand new computer with a fresh install if Windows 11 Pro we cannot EFile as ProFile seems to become unresponsive when Efiling, we need to close the application with task manager. Every possible troubleshooting steps have been taken by Intuit and a qualified Tech, uninstalling the application / reinstaling under another user, sfc /scannow, DISM, CheckDisk, .Net Repair, Firewall & Anti-Virus Disabled, Re-Registration of DLL, etc..

 

Any suggestions?

This topic has been closed for replies.

1 reply

F
FabTheOriginal
Level 4
February 16, 2022

When did this issue begin? Could you PM me?

A
Anonymous
February 16, 2022

Hi,

 

I was advised by my customer yeserday, we spent 2 hours together troubleshooting, i believ he called Intui prior and spent about same amount of time with one of the techs..

 

I cannot find a way to PM you, sorry. How can i PM you?

F
FabTheOriginal
Level 4
February 16, 2022

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