I can’t enter date in T183 when electronically signed

Forum|Forum|5 years ago
February 23, 2021
2 replies
6 views

I just got my first T183 signed electronically. I was following the instructions given by Profile Support here: https://quickbooks.intuit.com/learn-support/en-ca/help-articles/new-filing-requirements-for-taxpayers-who-electronically-sign/01/797543#M883 .

I navigated to the T183. The Year Month Day (“YYYY-MM-DD”) field and the “HH MM SS” field in Part F were blank, yellow and the EFILE error 901320 displayed.

I entered the time of signature and then the date of signature. Unfortunately, once I clicked “Enter”, the date was gone and the field reverted to “YYYY-MM-DD” (the “HH MM SS” field, although stayed completed, was yellow, too). I tried various ways to enter the date, used the F2 (override) key, but to no avail.

The bottom line is that I cannot e-file this return UNLESS I falsely answer the “Did the taxpayer electronically sign the T183” question "NO".

Any solution???

ProFile (Canada)

This topic has been closed for replies.

Best answer by forjack

I just called Profile Support regarding this issue. We tried a number of things, but none worked. Eventually the agent told me to go to the T183 and clear the form. Once I did that, the problem disappeared and I was able to enter the date.

F

forjackAuthorAnswer

Level 2

I just called Profile Support regarding this issue. We tried a number of things, but none worked. Eventually the agent told me to go to the T183 and clear the form. Once I did that, the problem disappeared and I was able to enter the date.

A

asffinancial

Level 2

The problem with doing this though is that is unticks the 'Did the taxpayer electronically sign the T183?' box. Did Intuit support advise whether this is going to be addressed in a future release?

F

forjackAuthor

Level 2

This problem occurred in a tax return that had been prepared before the current Profile version was released. Now I can enter date and time without any problems, so this issue has been fixed.

P

Pro4

Level 8

Hi, thank you for using Intuit ProFile Community

This may relate to having received the e-file error. Two suggestions:

1) Uncheck CRA errors in the file properties and

2) When the T183 is displayed on the screen, select clear form from the form menu, then re-enter the information the T183 including checking the e-signature check box. Note: always save the return before clearing a form.

I apologize for the inconvenience but hope this helps

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