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A
Anonymous
July 5, 2022
Question

Efile issues

  • July 5, 2022
  • 1 reply
  • 1 view

I am trying to efile the T2 and AT1 (Alberta) but when I click on efile this return, nothing happens.  Support chat was not able to help.  Anyone else have this issue.

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1 reply

A
Anonymous
July 5, 2022

I have the exact same issue. I thought it could be the lack of a valid folder for the xml file but that didnt work after fixed. I ll keep looking...

A
Anonymous
July 5, 2022

I got it sorted with the expert help of Julie from the support team.  There is a conflict in the program when you have both the T2 and T1 licenses activated.  I had to removed all the licenses I had including the 2022 T1 license and I was able to send the T2 and AT1.  I can re-activate the T1 at any time.  A fix should be coming out with the next update.

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