A

Anonymous

Question

Efile error code 110-B

Forum|Forum|2 years ago
February 22, 2024
7 replies
0 views

i have a first time filer entered Canada 2023. When i tried to submit his return its giving me an error code of 110-B . I contacted efile helpdesk but no luck they cant give me any information to solve this problem. I was advice to contact the client for them to call CRA general inquiry to find out what exactly the name they have onfile but since first time filer CRA dont have a any records of anything. I tried everything putting middle name and checking first time filer. Client even gave me a copy of his SIN but no luck. Can anyone please guide me on how to solved this problem. Thank you

ProFile (Canada)

This topic has been closed for replies.

S

Sunny81

Level 5

Same with us. Now we have multiple clients with this issue and waiting for a solution. Please look into it asap.

B

bhavesh4s

Level 2

Same issue for my clients, Does Intuit team know about this issue? Efile representative told me it may be software issue. Is it at CRA end or software issue?

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tax20201

Level 3

Till date there is no resolution on this error. According to CRA this is an error with the software as Efile Helpdesk has no solution on this error. Most of the cases it happened due to the name of the client, client only have first name or last name. In both case name should be repeated as names can not be blank. Profile team please look into this ASAP.

D

DMBN

Level 2

CRA advised that a first-time filer's name must be entered exactly as it appears on their SIN card. An initial for a middle name is unacceptable if the SIN card has a full middle name.

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tax20201

Level 3

It won't work unfortunately. Even though the name entered exactly what it shown in SIN card. The problem is elsewhere. There should be some technical problem either in the Profile software or at CRA ends. I have more than 5 files now that can not be accepted. Last resort is to send paper return, if there is no fix to this problem asap.

S

Sunny81

Level 5

We get fair numbers of new immigrants and inernational students so we have a bigger number. It is very frustrating as you may lose clients if you can't provide timely service while other than Profile Tax program user do not seem to have any problem.

P

Pro4

Level 8

Hi all,
This not a ProFile specific error. There is nothing to fix since other software are receiving the same error. The advice from CRA is to make sure the full name matches the most recent SIN card. Enter the first and last name in the Info tab, top section. Do not enter a middle name their: ProFile implemented a field for the middle name that appears when first time filer is selected.

S

Sunny81

Level 5

We have checked to make sure all names are as on SIN. Authorize A Represent form has been accepted for all of these returns with the this info., but not tax returns.

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tax20201

Level 3

After trying multiple times with EFILE Help desk, this problem is now fixed. Earlier if a tax client has only first name, same name should have entered as last name in the file. This time, if the client has either only first name or last name, enter only the name as shown in their SIN record issued by Service Canada. No need to enter the same name twice as previous years. This will resolve the error and you will be able to efile.

S

Sunny81

Level 5

Finally able to Efile without changing anything. Whatever glitch there was is cleared.

A

Anonymous

how did you do it?

M

MikeACGA

Level 4

Some people truly don't have a middle name. If you've confirmed this with the SIN card, in the middle name field that pops up when first-time filer is checked, try space then enter. Then clear any efile errors and then try again to efile.

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