Authorization for Representative

I had my first authorization for the year  say it was accepted, when I went to AFR, the data request for the client was refused.  I changed the name of the client by adding in a middle initial and I got the same response from CRA, but now I could get the clients data. 

I had another new client's authorization say it was accepted, and I could not get at their data.  I tried changing the name again and this time got a different message saying it could take up to 3 days to process, and I could not get into the data.  I tried a third time and got a somewhat nasty message telling me not to try again, and I still couldn't get into the data.  I have to assume here it is not a name thing.

CRA says it tries to authorize within 3 days.  What does that mean - "tries"?  And the responses are clearly not always appropriate for the submission.  I know I am not happy about CRA changing our ability to get things done quickly by introducing "onstream checks" into the process and slowing down the ability to get returns processed.  Help!!