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G
garth5
Level 1
February 25, 2021
Question

CRA data import

  • February 25, 2021
  • 1 reply
  • 4 views

Earlier today (Feb 24/2021) I'm was unable to import some clients data (single, separated or divorced) using AFR. Received the following error message, "Hang tight while we import your date into Profile. Your session with the CRA online services did not initiate or timed out. Please close this window and try again." Any ideas out there?

This topic has been closed for replies.

1 reply

P
Pro4
Level 8
February 26, 2021

Hi, thank you for using Intuit ProFile Community

Check your ProFile version by clicking About in the Help menu. ProFile version 2020.3.0 should not have that issue. If the ProFile is up to date the issue may be internet options, firewall or antivirus. This article has information for these issues.

I apologize for the inconvenience but hope this helps

 

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