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Barb OC
Level 2

When is Lacerte going to add enough staff to handle calls?  Having to wait for over an hour is unacceptable.  I understand that you can be super busy during crunch time, but so are we.  

I also called a couple of weeks ago (non crunch time) and was told that the wait time was 1-2 hours.  Again--unacceptable.  

What are you doing about it?



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2 Comments 2
Level 15

They are planning on hiring a bunch of qualified people on February 30th.   



Intuit doesn't want to help their customers or support their products.  They try to frustrate their customers into either figuring it out themselves or going to this peer-to-peer forum for answers.  And that tendency seems to increase every year.

Level 15

But I heard they were laying them off on February 31st, so get those calls in early.

Slava Ukraini!