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Why is my proseries basic program requesting me to pay for printing my returns? I have never had this before in all of the years I have had Proseries Basic?

Gypsy6
Level 1
Why is proseries asking me to authorize payment to print returns.  This is all included in the cost of the program like last year
2 Comments 2
abctax55
Level 15

Try relicensing the program. 

I can't give specifics as I use Lacerte, but a PS user might stop by with details.

@Just-Lisa-Now-  paging Lisa 😉

edit, found this from Lisa in another thread

Assuming you have a current 2023 ProSeries license, you'll want to Relicense your prior year programs so that they recognize it.

Tools > License Products

HumanKind... Be Both
Just-Lisa-Now-
Level 15
Level 15

Sounds like you installed Professional by mistake so its wanting you to Pay Per Return.  If your toolbar looks like this, youre using Professional

protoolbar.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪