Level 4

Solved

Where do I enter Function

11 replies
47 views

This function does not appear to be working on my 2020 programme, is this me or is it awaiting updating?

Thanks

ProSeries Professional

This topic has been closed for replies.

M

mark8Answer

Level 4

Have rebooted router but same results I am afraid.

I believe it was my router that was the problem thank you for the advice. I turned off its "web protect" mode and now I can update 2020 fine. Thank you for that solution guys, much appreciated.

IRonMaN

Level 15

What function are you referring to?

Slava Ukraini!

T

TaxGuyBill

For some reason, some people's internet routers are blocking ProSeries internet connections, including updates and the "Where Do I Enter?" function.

Are you able to download new updates?

Try rebooting your router.

See this thread for more information:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/where-do-i-enter-button-not-working-in-any-year-s-product/00/115808

M

mark8Author

Level 4

Hello each time I try to update it says no updates available which I did find rather strange for this time of year. I shall try rebooting the router as you suggest many thanks for the idea.

M

mark8Author

Level 4

Have rebooted router but same results I am afraid.

O

Orlando11

Level 8

Can you launch a browser, say Chrome or Edge, and try these two links:

https://prodldfp.proseries.com/fa/2020/windows/proseries_core/S2020COI.xml

https://perdldfp.turbotax.com//fa/2020/windows/proseries_core/S2020COI.xml

They are both to the same file.. it should look something like this:

My prediction is that the first will fail, and the second will succeed. Reason being.. we're seeing some routers/firewalls/ISP blocking our proseries.com domain. I can get into the technical details of why.. but we're working on it.

In the meantime, if that test proves out, we can work on getting you going. By chance are you a Comcast/Xfinity user?

M

mark8Author

Level 4

Thank you for letting me know that IT are looking into this. My hub also has the facility to turn on antivirus software as well should I not turn this on as well. It is something that has to be downloaded so not too sure how easy to turn off again afterwards. As I am in the UK this is run by BT.

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