Level 2

Solved

Print one return then crashes when I go to print another on 64 bit system

Forum|Forum|6 years ago
December 7, 2019
39 replies
93 views

Having to restart Proseries in between prints otherwise print crashes when the first page of the print goes to printer. Running Win 7 Professional 64-bit

ProSeries Professional

This topic has been closed for replies.

Best answer by abctax55

Just one of them...and there are links in this one to use to sign up for notification when (IF ?) it gets fixed.

https://accountants-community.intuit.com/questions/1799703-program-stops-working-when-trying-to-prin...

P

PeterPlumbAuthor

Level 2

THIS IS STILL HAPPENING...WHEN IS A FIX COMING?

B

beeperp

Level 2

This is still not fixed! Had two computers crash this morning when trying to print. WHEN WILL THE FIX HAPPEN?

M

MDAROSA1

Level 5

when will this get fixed?

M

MDAROSA1

Level 5

when will it get fixed. I cannot get through to support

Ernie

Level 7

@Ashley at Intuit (aka Henry Jr) @Charlene_At_Intuit @Matt105 any update guys? This has gotten work for some of us. When is this going to be fixed?

AshleyatIntuit

Level 9

So unlike the 32-bit memory allocation issue, 64-bit print crashes can vary, so first thing is are you using a printer that aligns with the System Requirements? https://accountants-community.intuit.com/articles/1732106-system-requirements-for-2018-proseries-professional-edition-proseries-basic-edition-and-proseries-fixed-asset-manager Most things in ProSeries may be printed to PDF. If the PDF file looks correct when viewed in Adobe Reader, then the program is working as expected and the issue is most likely with the printer. At this point, you can print through Adobe or see https://accountants-community.intuit.com/articles/1608736-solving-printer-problems for more help in troubleshooting that. Anti-virus software with real-time scanning can also cause performance issues with ProSeries. and you may want to work with a tech to ensure you're excluding PS from that.

Ernie

Level 7

PCL 5E. 512 MB of memory

If anti virus is a problem then it is a Pro Series problem because it has been working so a change made by Pro Series causes the problem.

IRonMaN

Level 15

I'm not having issues ------------------ yet, but I am concerned that one day this is gong to be my problem too. But since I'm not a programmer can someone please explain to me why a printer works fine for two months and then you run a ProSeries update and that same printer no longer works --------- and it's the printer's fault? Maybe if I was a rocket scientist I could understand things better, but I don't quite get it, but I would be happy to try and understand it if someone could give me a good explanation.

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

They don't know why its happening to some people so they don't know how to fix it.

I can confirm its not an anti virus issue, I uninstalled my anti virus and still have print/crash issues...they happen less frequently after I power off and restart both my computer and printer...so Ive been doing that a couple times a day with lots of success....I have to reboot after a PS update, or I cant print at all.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

J

JM-Alderman

Level 3

Every day my computers crash when I need to print something. I try to print and the software prints one page and crashes. I have two stand alone PCs with windows 10, 64 bit and and each is connected to a different printer, different models with plenty of memory. This is the worst tax season from pro series yet. Can't even print an invoice without it crashing. I should not have to print to PDF then go to the PDF and print from the PDF. WHEN IS INTUIT GOING TO FIX THEIR PROBLEM? I'm so hesitant to try and print anything that I have to make sure I've saved the file and gone back to home base because it's almost certain to crash. This is Intuit's problem and needs to be a priority fix. What a waste of time and effort with this issue

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