Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Elevate 2026 Pencil Banner
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    "Update installed products"

    rbrust2
    Level 1

    When I try to "update installed products" for basic ...... nothing happens .... this problem appears to only be for  2021, all other years run fine

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    5 Comments 5
    IRonMaN
    Level 15

    The updates are now automatic, they took away the manual control.  As a side note, after some of us did some complaining, they are supposed to put the manual transmission back in sometime this month.


    Slava Ukraini!
    Just-Lisa-Now-
    Level 15
    Level 15

    2021 auto updates in the background.  To be sure youre getting updates, check here

    Top menu bar  Information > Logs > Updates Log

    That being said, seeing lots of complaints about state returns that should be final, not showing as final on screen and telling you updates are available on the yellow bar, which is apparently not true.


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    ljsmith2
    Level 4

    For quite a while now, when I click "Update Installed Products" there is never an update, but... when I click "refresh updates" ---then--- "refresh updates for installed products",  there is almost always an update to be applied so this my new manual daily update.

    0 Cheers
    Just-Lisa-Now-
    Level 15
    Level 15
    refresh updates is supposed to be the same as repair updates, which is suppose to dump the updates you currently have and downloads them fresh again...so yes, you should see something happen when you refresh.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    ljsmith2
    Level 4

    How interesting!

    Thanks, Lisa.

    Sounds like I don't need to perform the refresh.

    0 Cheers