Skip to main content
Level 3
February 26, 2020
Solved

return will not print after e-filing

  • February 26, 2020
  • 4 replies
  • 26 views

After e-filing, I am not able to print the return.  The printing log says everything printed, but only the Client letter actually printed.  How do I get the returnmto print?

 

This topic has been closed for replies.
Best answer by Just-Lisa-Now-

Go into your Print Options and verify which printer is chosen for printing Tax forms, make sure some Windows or program update didnt swap it out with a different one.

4 replies

Just-Lisa-Now-
Intuit Community Champion
February 26, 2020

Go into your Print Options and verify which printer is chosen for printing Tax forms, make sure some Windows or program update didnt swap it out with a different one.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
deb24Author
Level 3
February 27, 2020

Thanks. After waiting an hour on hold, Tech Support suggested saving as a PDF. The return was in the C drive and I was able to print from there.  

This problem started with the update 2/25. Intuit is aware of the issue.

 

 

Just-Lisa-Now-
Intuit Community Champion
February 27, 2020

I updated this morning and then got the dreaded Printer error 10250, I could print to PDF, but I couldnt print to the printer.....powered off both computer and printer and restarted, all back to normal now!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2
February 26, 2020

we are experiencing printing problems that started yesterday. so far reinstalling workstations has helped.