return failed conversion

[dd4vols]

I have had 2 returns fail conversion in the last 2 days, when final review shows nothing wrong! One was a S Corp, and one was a 1040.  I checked on the PTIN being verified (which was an issue I had found on the board back in 21 I think).  I have refreshed updates!  anyone having similar issues? or solutions?

[Just-Lisa-Now-]

If you know the returns are complete and correct, have you tried unchecking the Error checking box, to see if it will convert then?

[dd4vols]

Lisa, you're the best.  I had gone to that place, and saw that option, but was hesitant to do that without getting some affirmation from some of the posters on the board that I trust. If there is some little hidden extra space or upside-down number, etc...   I guess the IRS rejection will point me in the right direction, if something doesn't get accepted.

Thanks, .

Dave

[dd4vols]

Same result.  The red conversion Failed,  even when I turned the error checking off,  I'm afraid to uninstall cause we are on a network, and my computer is the server.    Do you know the # for support by chance?

[IntuitCatinaT]

I recommend that you contact ProSeries Support so that they can remote in and see what you are experiencing on your end. They are best able to assist you with your specific concern. 

[dd4vols]

I did, Tiyon in support was fantastic!  see this link.

Re: return failed conversion - Intuit Accountants Community