Level 3

Solved

Recover files from crashed computer

Forum|Forum|6 years ago
April 18, 2020
15 replies
93 views

Help!!!!! I’m freaking out!!!! My laptop has crashed mid tax season! (but hard drive still ok I believe, will know on Monday) need to know if I will be able to recover current year as well as previous years files- and if so, how?? I’m still currently working on many clients and their returns are not finished yet. The laptop will not even get to safe or recovery mode 😞

ProSeries Basic

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Best answer by abctax55

If not, you'll be able to restore both the current & prior year client data from your backups.

abctax55Answer

Level 15

If not, you'll be able to restore both the current & prior year client data from your backups.

HumanKind... Be Both

itonewbie

Level 15

Sounds very much like the OP doesn't have a backup (or a backup that's current).

If not and if the hard disk failed, the only other way is to send it to the manufacturer or a trusted professional for recovery but that's going to be costly, it may take time, and full recovery is not guaranteed.

---------------------------------------------------------------------------------Still an AllStar

abctax55

Level 15

Jensen... I'm not gonna' bet against you.

HumanKind... Be Both

Just-Lisa-Now-

Intuit Community Champion

If the ProWin18/18Data and ProWin19/19Data folders can be resurrected, then you'll be ok....be sure to let whomever is going to help with the harddrive know that these 2 folders are the most important to save.

Then invest in Carbonite or some other auto backup program, Carbonite less than $100 a year and you'll never have to worry about losing a client file (or any other file) again.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

TinyTAuthor

Level 3

Thanks for this info! Extremely good to know! I will let my tech guy know! He’s pretty good so I’m hoping for the best!! And for sure I’ll be getting an auto backup program!!! Thanks for taking time to respond!

A

Andee

Level 2

Were you able to recover anything?

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