software update

Forum|Forum|5 years ago
March 17, 2021
9 replies
29 views

When updating software this morning, we got a message that had a yellow banner instead of blue & it read "Do you want to allow this app from an unknown publisher to make changes to your device?" This is not the usual message which names Intuit as the publisher. Am I compromised?

After choosing the no response, message was "An error has occurred attempting to launch ProSeries Update. Error Code 5 (Access Denied)

ProSeries Professional

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L

LG-CPA

Level 4

I got a similar "dire warning" from my Norton 360 - it appears that ProSeries didn't add the certificate or other security identifier that tells the anti-virus the update is okay.

My anti-virus refused to allow the 990 update entirely, but I don't need that right now.

R

rentaxlancAuthor

Level 2

This was to update my 1040 product, which I obviously need. I have a call in to my computer tech, but working on yesterdays version for now. I'm not very computer savvy, any ideas on how I fix this without compromising my data?

R

rentaxlancAuthor

Level 2

Hmmm...time for a call to support!

Anything but that!! The last time we called for support we were put on hold. Hung in there for an hour & gave up!! They had the call back number but never used it. I find calling support is a worthless waste of time. It's been particularly bad over the last couple of years.