Return lost at Intuit?

7 replies
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I e-filed a return (IRS and VA) on February 12. The federal return status says that it has been received by Intuit - and has said that for almost 2 weeks. On the other hand the state return (which also said received by Intuit was then rejected by VA - because the IRS hadn't accepted the federal return. So I am guessing something is fouled up at Intuit with this return. Is there a number to call to figure out what is going on with an e-filed return that seems to be in limbo? I have never had this happen before, so I am not sure what to do.

ProSeries Professional

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gary1861Answer

Level 5

I did everything mentioned, but the status is still file received by Intuit. I guess I have to make a phone call. Since no one mentioned a specific number for e-filing issues, I will pitch a tent and wait it out - and hopefully not fall asleep when someone finally picks up.

Update. The problem is that my "lost return" has a Schedule H. Intuit has moved all of them into a black hole due to some issue with the IRS. Note that Schedule doesn't have a yellow strip stating that the form isn't available. Note that ProSeries allows you to e-file a return with the Schedule H. They just don't do anything with the return. Severe lack of communication! Only cost me 2 hours of time, as the agents did everything possible to locate the return, gave me some secret code so I could kill the original submission, killed the subsequent duplicate SSN issue, etc. Only thing I accomplished is that instead of it being in the black hole since 2/12 it is now going in today. Too bad no one knew about the Schedule H issue until we had down all of the above work.

ShoeBox Taxes

Level 5

This happened to two of my returns -- though the state only. The federal went through fine.

You will have to make sure you update your ProSeries, then retrieve the e-file acknowledgement for the return, and then it will give you a reject. To fix the reject, just open the return and run a review (after updating ProSeries, of course), and it should clear the reject, and then it should go through fine.

I don't let things sit for more than a day! If Intuit doesn't file it within 24 hours, I'm on them like flies on.... well, you know.

Good luck, and have a great season.

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gary1861Author

Level 5

I am not sure I follow what you are doing. I go to e-file and "receive acknowledgment statuses" - nothing comes back on this file. If I go to the EF Center the file is in the pending tab and if I click on the update EF status it just states that the federal return was received by Intuit. It isn't giving me a rejection. Is there something else I need to do to get the reject? Once the federal return is resolved, then I can resubmit the state return, that I am not worried about.

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gary1861AuthorAnswer

Level 5

I did everything mentioned, but the status is still file received by Intuit. I guess I have to make a phone call. Since no one mentioned a specific number for e-filing issues, I will pitch a tent and wait it out - and hopefully not fall asleep when someone finally picks up.

Update. The problem is that my "lost return" has a Schedule H. Intuit has moved all of them into a black hole due to some issue with the IRS. Note that Schedule doesn't have a yellow strip stating that the form isn't available. Note that ProSeries allows you to e-file a return with the Schedule H. They just don't do anything with the return. Severe lack of communication! Only cost me 2 hours of time, as the agents did everything possible to locate the return, gave me some secret code so I could kill the original submission, killed the subsequent duplicate SSN issue, etc. Only thing I accomplished is that instead of it being in the black hole since 2/12 it is now going in today. Too bad no one knew about the Schedule H issue until we had down all of the above work.

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