ProSeries Basic Unlimited

Forum|Forum|6 years ago
February 15, 2020
11 replies
75 views

Why does it ask to pay (PPR) when I go to print the returns? I have Proseries Basic Unlimited that comes with 15 business returns, and this is my first return for 2019. thanks! Larry

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Try clicking "tools" > "license product". If that doesn't work you will have to call support.

Slava Ukraini!

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mgl424

Level 2

Proseries Basic Unlimited is only for the 1040. But does not include 1040NR and business returns . If you want all in one then get the Professional

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LLesslerAuthor

Level 3

Thanks but I bought the "ProSeries Basic Unlimited w/15 Business Returns" package. I think they don't market this package anymore so I must be grandfathered in. I've bought this package for the last 10 years or so. I called Support and they said the Business Returns do NOT include 990's. That was not the case in prior years so I asked for the details of the package. That's when they hung up on me!!! Now I don't know what to do! Larry

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LLesslerAuthor

Level 3

Sorry, I misunderstood. The 990 is a business tax return..the IRS describes it as a tax exempt business. Not sure what Intuit is thinking..Plus, I do Trust returns so why would they be considered business? I think Intuit is trying to get everyone to upgrade to the Professional Software. This year they removed the password protection for mailing returns to clients from the Basic package without informing customers ahead of time. I just found out recently the basic unlimited with 15 business returns was no longer offered. I'm glad I was grandfathered in since I really do not need the full professional package.This tax season it is almost impossible to call and get someone immediately...The couple of calls I made took forever to get through and then customer service couldn't answer the question and had to research. I hope service improves soon..I haven't even started any of my complicated returns. Right now it is all the easy ones.

Sounds like we're in the same boat! When you do get to your first 990, do me a favor and let me know if you are able to print and/or efile without getting the PPR request to pay the $104 fee. I'm going to call them again this week, except try the Sales dept, and see how they treat me. Last time the Tech Support call was cut off and they never called back (after about 45 mins of wait and talk)! They used to be great, but something has chnaged and they really are slow and unhelpful now!

Not sure there's a reasonable alternative for CPA's like us with small practices! thx! Larry

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Linda157

Level 3

I am having the same problem with Proseries Basic Unlimited. I paid for up to 50 personal returns and 2 states but cannot print my first return either. Hopefully someone can help. Thank you.

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LLesslerAuthor

Level 3

I will. This is a bit frustrating when you just want to efile and move on! It hasn't happened in past years.

Lar

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