Proseries Basic 2020 Crashing randomly

17 replies
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Hi, does anyone else continue to have crashing issues with Proseries? Windows is up to date, Proseries updated was on the phone with support for 2 hours and it still crashes. Anyone else found a good fix?

ProSeries Basic

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PATAX

Level 12

Thank God I have not had any issues with this... several posts on this forum concerning issues with this... Good luck.

T

TBundy

Level 2

We have been dealing with this for over a week now. Support gives us no good answers. They say check the firewall. The firewall has always been there and there have been zero changes on that. Then they say sure it's up to date. It is up to date. That is probably my issue. I updated the software now it does nothing but crash!

I guess I will join you tomorrow and waste hours of my day to get nowhere.

-TB

PATAX

Level 12

TB, I am just curious about this... I would assume that Pro Series has its own internal protections against viruses and so forth... Is it necessary to have a firewall if you just go on to pro series since Pro Series already probably has a built-in security system .... I'm just asking, I'm not sure.. Thanks.

T

TBundy

Level 2

The client has a firewall for security not for ProSeries. the FW should have nothing to do with this. But I was told it may, even though it has been there for years now and this issue just started a week ago

Also, yes all updates and patches are pushed.

Sometimes when I call the support says they haven't seen any issues like this. Perhaps they should check out their discussion board on their own site?!

TAXOH

Level 10

There was a windows patch to the most recent windows update. Did you get that also? I was having the problem until I downloaded the windows patch and all has been good since then.