Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Elevate 2026 Pencil Banner
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Program abruptly goes down

    tscott1205
    Level 4

    Is anyone having problems with the program abruptly going down

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    4 Comments 4
    Just-Lisa-Now-
    Level 15
    Level 15

    On Friday and Saturday yes.    Then I ran Repair Updates for Proseries (close PS and run it from the Windows programs menu) and installed the latest Windows update Monday morning and its all been fine since then


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    tscott1205
    Level 4

    I took my computer down and it happened again. Is the proseries fix inside the proseries program?

    0 Cheers
    Just-Lisa-Now-
    Level 15
    Level 15

    Windows Programs menu......This is a screen shot for 2019, but 2020 is just the same

    repairupdates.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    LTNUTZ
    Level 1

    A client that I support is having the same issue on about 4 machines.

    Tier 1 quickly blames the AV and firewall.  Nothing in their environment has changed.

    Tier 2 calls back on a cell phone with bad service which eventually hangs up.

    PRICELESS...............................

     

     

     

    0 Cheers