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janine
Level 5
January 28, 2021
Question

printing problem

  • January 28, 2021
  • 21 replies
  • 71 views

Hello everyone

I am having a problem printing the return.  I receive a message that says unable to print file.  File corrupt.

Is anyone having this problem?

I was able to print a 2019 return.

 

This topic has been closed for replies.

21 replies

garman22Intuit Community Champion
Intuit Community Champion
January 28, 2021

Hi Janine,

   I have not come across this but I have only printed one return and I cant actually print it due to 8995 not being ready. Have you tried multiple returns or is it only the one?

    Terry53029Intuit Community Champion
    Intuit Community Champion
    January 28, 2021

    I printed a state only return, and it went ok. Try repair updates, and reboot. Hope that works

     

      garman22Intuit Community Champion
      Intuit Community Champion
      January 30, 2021

      can you walk me thru the process of sanitizing and sending you the return?

       


      https://proconnect.intuit.com/community/help-articles/help/how-do-i-sanitize-a-client-file-in-proseries/00/5285

      This should help @janine 

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