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J
janine
Level 5
January 28, 2021
Question

printing problem

  • January 28, 2021
  • 21 replies
  • 36 views

Hello everyone

I am having a problem printing the return.  I receive a message that says unable to print file.  File corrupt.

Is anyone having this problem?

I was able to print a 2019 return.

 

This topic has been closed for replies.

21 replies

G
garman22Intuit Community Champion
Intuit Community Champion
January 28, 2021

Hi Janine,

   I have not come across this but I have only printed one return and I cant actually print it due to 8995 not being ready. Have you tried multiple returns or is it only the one?

    T
    Terry53029Intuit Community Champion
    Intuit Community Champion
    January 28, 2021

    I printed a state only return, and it went ok. Try repair updates, and reboot. Hope that works

     

      J
      janineAuthor
      Level 5
      January 30, 2021

      So then how is it possible that I can print 2019 returns and there isn't a problem?

      that the strangest thing.

      thank you for helping me


      just two triple check, I just printed a 2019 return on that printer.

      It can't be the printer.  Oh boy!!!

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