Level 3

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pay per return

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pay per return authorization not going through!!

ProSeries Professional

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Just-Lisa-Now-Answer

Intuit Community Champion

It was screwed up last week, a few of us got tangled in it (me included).

Then it was fixed (worked for me yesterday), might be on the fritz again.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

I don't use it but wasn't there an alert in the software about that the other day?

Slava Ukraini!

Just-Lisa-Now-

Answer

Intuit Community Champion

It was screwed up last week, a few of us got tangled in it (me included).

Then it was fixed (worked for me yesterday), might be on the fritz again.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

RJGCPAAuthor

Level 3

I use pro-lite but don't have unlimited states. Trying to authorize a NJ return. Checked my credit card and it hasn't been charged (at least not yet). Can't get through to 'ahem' Customer Support. Imagine this is the same company that handles QuickBooks.

A

anishadavis

Level 2

My pay per return authorization is not going thru. It was okay in the morning.

what to do

Just-Lisa-Now-

Intuit Community Champion

Have you tried logging into your Intuit account and manually adding the money to your PPR account from there?

https://www.intuit.com/sign-in/

Scroll down to ProSeries, and log in, then on the left side of the screen click Billing > PPR - Read the instructions for Manual PPR authorizations...save you a call to support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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