error when starting

Forum|Forum|5 years ago
January 14, 2021
7 replies
35 views

when I try to open proseries 2020 I get an error message saying unexpected error please restart proseries. I have been trying to start it now for 3 days?

I loaded the program a couple weeks ago and it worked fine for the first several days?

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Something got screwed up.

Id uninstall ProSeries (Windows Add/Remove Programs), restart the computer, make sure your Windows is completely updated (I just had Win updates on both my systems the past few days), then log into your Intuit Online account and download/reinstall.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

But before you do all of that, have you tried to restart your computer? That is always step one with computer issues.

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

Trying for 3 days...I forget some people may not shut their computers off every night.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

Mine worked fine for a few days and now I am getting an error message on startup. Error says Proseries cannot access proseries database. Not sure what's going on.

Try going to your computer start menu. Go to the ProSeries, click it open and click "tools - repair updates" to see if that helps at all.

Slava Ukraini!

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