Cannot download 2021 software

[PATAX]

I first tried to download from the CD and couldn't do it...... Only thing that changed from 2020 that I know of is that I switched to Microsoft Edge... I then tried to download directly from intuit and that didn't work either.. both times I got about halfway through before it ended... I do have slow internet service... Not sure if I should just get a new computer or change back to Internet Explorer... Computer is 8 years or so... Any help would be appreciated... Anymore we have to be i.t. experts too, getting to be too much crap anymore..

[IRonMaN]

Have you tried downloading from the 2020 version of the software to see if you are any luckier there?

As a side note, I use 8 year old computers as boat anchors.  Personally, I would upgrade my system.

[IRonMaN]

As a side note, it may not just be you:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/can-t-install-ty2021-pr...

[PATAX]

That is what I tried the second time directly from the 2020 software after talking to a colleague.... It could be the computer is too old or maybe since I made Microsoft Edge as my default that something in this is causing the problem... Not sure... ..

[dkh]

I use Microsoft Edge - program downloaded without a problem.  I agree with @IRonMaN - that computer would make a great boat anchor.    It's only money @PATAX -spend some on a new computer.

[PATAX]

Yeah I think you're exactly right dkh... As soon as I wrap up this monthly work I'm going to go get a new computer and switch over to super fast internet...Do You think I should transfer the files from the flash drive to the 2021 software on the new computer? Or should I install the 2020 software on the new computer also? Thanks

[IRonMaN]

Personally, I would go for the 2020 program on the new computer.  It makes it easier if you have to look back.  I have a three year cycle for computers - whether I think I need a new one or not.  I always put the prior year on the new computer to make life a little easier.

[PATAX]

Yeah that sounds good Ironman... I can keep the old computer for the other old software and any other programs that I can't transfer over to the new computer.... 

[TaxGuyBill]

---

@IRonMaN wrote:

 I have a three year cycle for computers - whether I think I need a new one or not.

---

I keep mine a bit longer than that.  But if I have a hard time installing it this year it might be time to upgrade my Apple IIe computer.   😂

[PATAX]

Might be a good idea to try to download software now so if you do have a problem you have plenty of time to get a new computer

[dkh]

I concur with you PATAX and Ironman. Load 2020 on new.   Keep old computer to lookup anything older.   

I would even load 2019.  Sometimes if my clients current tax return Schedule C and prior have huge differences, I'll look back one more year for comparison.     

Anyone a fan of the movie - Catch me if you can - ?    I think of that everytime I hear - I concur

[dkh]

Apple IIe   ....... yeah time to update.   The Smithsonian might be interested in it

[PATAX]

Yep that sounds good dkh... The one good thing is I do have paper copies of everything just in case I can't download the old software onto the new computer...

[jeffmcpa2010]

I used lap link when I upgraded to a new computer last year. It moved 19 years of Proseries (Don't bother asking. I have no idea why I have 19 versions of Proseries, as if anyone showed up now wanting a 2006 return completed I probably would not do it anyway...(unless I quoted some ridiculous fund a whole vacation price and they agreed)) and several versions of quickbooks seamlessly, along with everything else I used, also moved my data files.

I was very happy with the process and the results. I was also going from a Win 7 computer to Win 10, and that did not cause any issues.

https://www.amazon.com/gp/product/B0771TK6CR/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

Every time I wait a couple or 3 or 4 years too long I am amazed at the difference just in boot time of the old and new machine. But I will probably forget again and try to milk an extra few years out of this one.

[PATAX]

Jeff, thanks a million for that lap link... I wasn't aware that that product existed and I'm going to buy it... It might be a lot easier than trying to find or download all of the software first , if possible, and then reinstate the clients or files to the software....

[jeffmcpa2010]

I have to admit I was surprised how well it worked. There were some reviews that said some of the programs were iffy, but I seemed to get pretty lucky.

good luck with it.

[PATAX]

Thanks Jeff, I read some of those reviews, and most of them are good... If it doesn't work then it will be no loss... Years ago I bought one of those hard drive external devices that was supposed to be able to recover everything in the event of a crash... The only thing that crashed was the device itself... another time I bought a really nice monitor, and it is still sitting in the box as it wasn't compatible... I don't mind... You know what some people say,  you have to spend money to make money....

[Camp1040]

If it is the type of plug that is causing your new monitor to not be compatible, there are quite a few conversion/ adapter plugs on the market that may make it work. Would be a shame to look at a nice new monitor in a box.  Check monoprice.com for cables and adapter plugs.

[PATAX · Accepted solution]

Update, purchased another computer with Windows 11 and better internet connection and absolutely no problem downloading.... So it was the computer and/or internet connection...

[jeffmcpa2010]

Congrat's!

One less remaining problem. And you get credit for a SOLVED!! as well

[PATAX]

Yep I told you guys I was going to start doing that...😉🐕🎄

[IRonMaN]

Yeah, Intuit has created a foolproof system 😵‍💫