After installation Program asks for licensing at each startup

Forum|Forum|4 years ago
December 13, 2021
10 replies
31 views

I have installed the 2021 product on the admin computer and workstations. The product seemed to install fine but preform the the licensing and firm information check with each startup. Is there a way to correct this? I do not want to reinstall since I have made significant modifications to forms printing.

ProSeries Professional

This topic has been closed for replies.

M

Matt C

Level 6

Hi @ronryder,

Are you seeing this happen on every installation, or a particular one?

On the machine where the issue is happening, can you open the file, C:\ProWin21\32bit\ProWin21.INI, in notepad or any text editor, and search for "[ConnectedCustomer]"? Under that, there should be a line that says "Stage=".

What is the number there?

If the above number is 0, can you try changing that to 4, saving the file, then restarting ProSeries a couple times to see if the issue comes back? The issue shouldn't happen the first time you restart, but it might come back after that.

Regards,
Matt

R

ronryderAuthor

Level 3

Hi Matt-

It only happens on one machine which is the admin machine (not the server). I checked the file as you requested on that machine and the line reads State=4 so I did not make any changes.

M

Matt C

Level 6

Hi Matt-

I originally had the program running when I checked the ini file. I checked it again without the program running and the Stage=0. I changed it to 4 and saved it. It does not seem to have worked. I did go back after closing the program a couple of times to confirm that the ini file still is set at State=4.

The behavior you detailed below is correct. If I use the workaround you have proposed will I be licensed when using the product (able to print and have full function)??

This may not be related but I noticed when opening QuickBooks 2019 I was asked to license the product. I did the online licensing and it has not asked again.

Hi Ron, actually, if it's not too much trouble, could you follow the steps I mentioned above to email us your log files before the January update? There's one more thing that I want to check. Please include your username somewhere in the email so we know it's you.

Thank you,
Matt

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