2020 Software installation error

Forum|Forum|5 years ago
January 16, 2021
13 replies
51 views

While Installing ProSeries Professional 2020, I got the following error:

" A problem occurred during installation.

Please try the following steps to see if it corrects the problem:

Restart your computer

Restart the installation

The product is empty."

What do I need to do?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Did you restart your computer and restart the installation process?

Slava Ukraini!

M

maczeeAuthor

Level 3

Thank you for your response. Yes, I did restart several times starting from yesterday.

IRonMaN

Level 15

How are you installing it - from the 2019 program or from logging into your Intuit account?

Slava Ukraini!

O

Orlando11

Level 8

Thank you for this effort, which I appreciated.

I tried the first link, and I got through. But when inFile Explorer tried to access C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs. There are no current longs, probably because it has not yet been installed.

Thank you for checking. There are actually two different logs, and I guessed wrong as to which one might be needed. Can you go back into FileExplorer and get this one, and then email to proseries_engineering@intuit.com?

C:\Users\{YOUR USER ID}\AppData\Local\IntuitProSeriesTY20Installer.log

Note that AppData folder might be hidden on your machine. If you can't find it, try typing

%LocalAppData% in your Windows Start Menu Search bar. That should bring it up.

I believe that file will have the underlying details as to what is going on. I can see where the general message is logged in our installer, but I can't find where the specific error you are seeing is coming from. I'm hoping this log has more info.

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