2020 Software installation error

Forum|Forum|5 years ago
January 16, 2021
13 replies
34 views

While Installing ProSeries Professional 2020, I got the following error:

" A problem occurred during installation.

Please try the following steps to see if it corrects the problem:

Restart your computer

Restart the installation

The product is empty."

What do I need to do?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Did you restart your computer and restart the installation process?

Slava Ukraini!

M

maczeeAuthor

Level 3

Thank you for your response. Yes, I did restart several times starting from yesterday.

IRonMaN

Level 15

How are you installing it - from the 2019 program or from logging into your Intuit account?

Slava Ukraini!

M

maczeeAuthor

Level 3

I'm not sure about your practice, but January 19th is certainly not the peak of my tax season. Especially since the IRS not even accepting returns til February 12 I believe,

Patience is a virtue that must be adhered to when dealing with PS. Seems like more and more, the Turbo tax single users get more attention than the professional users do.

In any business-critical path trajectory, there are many peaks. It depends on which one is being identified.

I agree with your other observations. Working with intuit since 1989, I have watched them grow exponentially. That comes with dependency on many employees and battling with delivering a quality product. They have been pretty good at it. You consider the number of clients they serve. Rather than their product quality going down, theirs is going up and keeping pace with competing new products out there. However, they need to do better in responding to the practitioners.

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