2020 Software installation error

Forum|Forum|5 years ago
January 16, 2021
13 replies
29 views

While Installing ProSeries Professional 2020, I got the following error:

" A problem occurred during installation.

Please try the following steps to see if it corrects the problem:

Restart your computer

Restart the installation

The product is empty."

What do I need to do?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Did you restart your computer and restart the installation process?

Slava Ukraini!

M

maczeeAuthor

Level 3

Thank you for your response. Yes, I did restart several times starting from yesterday.

IRonMaN

Level 15

How are you installing it - from the 2019 program or from logging into your Intuit account?

Slava Ukraini!

M

maczeeAuthor

Level 3

@IRonMaN Thanks for the tag

@maczee I'm sorry for the frustration. Can you do the following:

- Open a browser and confirm you can access this url: https://ftpfp.proseries.com/pub/proseries/2020/LICENSE.HTM. It's just our license file. If you can get it without error, we know that no router, firewall, modem, etc. is an issue (it has been for several people in the past week.. for some reason some routers have been blocking access to proseries.com)

- Open File Explorer and navigate to C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs

- Email the log(s) corresponding to your install attempts to proseries_engineering@intuit.com

Hopefully that will have details that will help me with troubleshooting. I'm stepping out for a bit, but I can take a look when I get back. Hopefully we can get you up and running soon.

Thank you for this effort, which I appreciated.

I tried the first link, and I got through. But when inFile Explorer tried to access C:\ProgramData\Intuit\ProSeries\Install\TY20\Logs. There are no current longs, probably because it has not yet been installed.

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