Skip to main content
March 27, 2021
Question

ProSeries Safe Mode

  • March 27, 2021
  • 5 replies
  • 29 views

I have a question for Richard (or Orlando or whoever else) about the article that was just posted about ProSeries crashing.

The article says this:

After updating, it is possible to select ProSeries Safe Mode, which will turn off ProSeries back ground processes that are crashing on some customer’s computer configurations.

ProSeries Safe Mode will not impact any of your normal workflows inside of ProSeries. You will still be able to prepare, print and efile returns, like you always have.

https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/proseries-unexpected-closing-and-repeated-crashing/00/149592

 

  1. What do these "background processes" actually do so that they are unnecessary to do what we need to do to prepare tax returns?
  2. If they are unnecessary, why are they running in the first place, which potentially slows down the computer?
This topic has been closed for replies.

5 replies

March 27, 2021
taxiowa
Level 8
March 27, 2021

Occasionaly, Proseries releases a fix which creates new problems.  So I would be leary updating if you have no problems with crash issues at this time.  I would check here first to see if any new problems are created by eliminating the background action.  Just my opinion.

TAXOH
Level 10
March 27, 2021

I was only crashing about once a day and I did the update this morning and have done pretty much everything with no problems.