Proseries Basic

[Mitchell24]

I purchased ProSeries Basic 2020 in December, and saw that it also included 2019 licensing as well.  I try and license the 2019 product and it keeps saying I've downloaded the wrong version even though I've double checked I was downloading the version I purchased.  I have clients that need to efile 2019's return, and I am unable to get on to complete them.  Is this something I need to call Intuit about directly?

[PATAX]

I think you should call Intuit first thing in the morning to resolve this. You want to take care of this matter as soon as possible. Just my opinion

[IRonMaN]

Did you download the Professional version instead of the Basic version?