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Mitchell24
Level 2
February 23, 2021
Question

Proseries Basic

  • February 23, 2021
  • 2 replies
  • 8 views

I purchased ProSeries Basic 2020 in December, and saw that it also included 2019 licensing as well.  I try and license the 2019 product and it keeps saying I've downloaded the wrong version even though I've double checked I was downloading the version I purchased.  I have clients that need to efile 2019's return, and I am unable to get on to complete them.  Is this something I need to call Intuit about directly?

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2 replies

PATAX
PATAX
Level 12
February 23, 2021

I think you should call Intuit first thing in the morning to resolve this. You want to take care of this matter as soon as possible. Just my opinion

    IRonMaN
    IRonMaN
    Level 15
    February 23, 2021

    Did you download the Professional version instead of the Basic version?

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