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Level 3
March 24, 2021
Question

Proseries Basic random crashes

  • March 24, 2021
  • 2 replies
  • 8 views

What is the status of FIX for the PS Basic random crashes since last week? 

I have done the PS 2020 Repair Update, but program is randomly crashing (silently shuts down w/ no explanatory error or window message) at variety of times, and seems to be happening more often, doing a variety of tasks -- going back to Homebase, in Checklist getting more forms, entering tax info...?!!  Most frustrating was entering almost all the client info, then program crashed, and NOTHING was saved.  I thought PS saved data automatically during inputting?  I always hit save before going back to Homebase, now I feel like I must save after each screen, in case program crashes again.  Unhappy user here...

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2 replies

dkh
Level 15
March 24, 2021

I feel your pain. I'm experiencing the same problem. Based on the number of posts many others are too.    I'm curious as to how many are actually affected that we aren't hearing from.

TAXOH
Level 10
March 24, 2021

Try a windows update.  That seems to have solved the problem for me.